Contact Us
Phone support will be closing early at 2:00 PM, Mountain Standard Time on Thursday, December 23rd.
Phone support will remain closed for the holidays through Monday, January 3rd, and will reopen Tuesday, January 4th.
During that time, our Support Team will continue to respond to online support tickets via email and will be able to schedule phone or Zoom appointments as needed.
To submit Finale/Garritan online support requests, visit www.finalemusic.com/support. For SmartMusic, visit www.smartmusic.com/support.
Phone Support: 866-240-4041
Outside the USA: 952-937-9611
Browse Support or Ask a Question online.
Hours:
Monday – Thursday: 7:30 AM–6:00 PM MDT
Friday: 7:30 AM–5:00 PM MDT
SmartMusic Sales Resources
- To generate a quote, upload a tax exemption form and/or a PO, please visit: quotes.smartmusic.com/.
- You can track the progress of your order by visiting quotes.smartmusic.com/find. Have your reference code handy!
- You can pay for an existing academic quote or invoice via credit card at www.smartmusic.com/payment.
- For a breakdown of pricing, please visit: www.smartmusic.com/pricing.
- If you need help deciding on the right SmartMusic subscription for you or your organization, click here.
- Our W9 form can be downloaded here.
- A sole source letter is available for download here.
Careers
Manage Your Personal Data
We take reasonable steps to ensure that the Personal Information we collect is accurate, complete, and current. You may request access and updates to your Personal Information, and you may request that your Personal Information be deleted. MakeMusic responds promptly to all requests in accordance with applicable law.
For your protection, we may only implement requests with respect to the Personal Information associated with the email address you use to make the request, and we may need to verify your identity first. We may decline requests that jeopardize the privacy of others or require any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may retain certain Personal Information for record-keeping; e.g. data relating to your purchases for accounting purposes.
To request access, correction or deletion, send an email to [email protected].
If you have any MakeMusic products registered to your account, data deletion will terminate their licenses. Account deletion removes the ability to authorize Finale and Garritan products for use on computers and revokes eligibility for discounted upgrade pricing on future versions. For SmartMusic products, account deletion results in the immediate cancellation of any current subscriptions.