SmartMusic Performance Issues Identified

SmartMusic performance issues resolved 11/13/2013. Read the blog for more information.

Due to unprecedented demand on our servers, some of our customers are experiencing performance issues with SmartMusic. We are fully aware of this problem and implementing a solution to correct it is our top priority.

We realize this has been problematic for you and your students and we have been actively working to find a resolution. Unfortunately the steps we’ve taken so far haven’t sufficiently addressed the issue. Our technology team is taking the necessary next steps and adding additional hardware to meet this increased demand.

The current issues some users have encountered as related to server capacity constraints may include:

  • ‘404 Page Not Found’ error on login
  • ‘OpenID error’ on login
  • Forced repeated login
  • ‘We’re sorry an error has occurred’ message during login
  • Slow Gradebook performance

If you experience any of these issues, please try the following steps:

  1. In SmartMusic, click Help > Troubleshooting > Clear Web Cache
  2. Close SmartMusic
  3. Launch SmartMusic and try again
  4. If the issue continues, please close the application and try again later

We appreciate that you rely on SmartMusic for your program and assure you that we are doing all we can to correct this problem. We apologize for any inconvenience and thank you so much for your patience as we work to implement a solution that will resolve our server capacity limitations.

For additional information and continued updates, please subscribe to the Knowledge Base article on this topic.

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